1. Workmanship & 12-Month Guarantee

Discount Windscreens Ltd guarantees its workmanship for a period of 12 months from the date of installation, including against water leakage caused by our installation, provided that the vehicle and surrounding working conditions are suitable. This guarantee applies to defects or issues attributable to our workmanship and does not cover pre-existing damage, deterioration, corrosion, rust, previous repairs, damage to the vehicle or glass, or any other defects or circumstances unrelated to our installation

2.Vehicle Condition & Pre-Existing Damage

The customer acknowledges that the existing condition of the vehicle may affect the installation and subsequent performance of the replacement windscreen. Discount Windscreens Ltd cannot accept responsibility for pre-existing rust, corrosion, deterioration, damaged trims, seals, bodywork, previous repairs or other defects that may become apparent during or following the work.

3. Stone Chip Repairs

Every effort is made to achieve the best possible cosmetic result. However, a repaired stone chip may remain slightly visible after completion, depending on the size, age, location and severity of the original damage. A repair is intended to restore the integrity of the glass as far as reasonably possible and may not completely remove all visible evidence of the original damage.

In rare circumstances, existing damage may spread or the windscreen may crack during the repair process due to stresses or weaknesses already present within the glass. Discount Windscreens Ltd cannot accept responsibility for such occurrences where they are not caused by defective workmanship.

Stone chip repairs are carried out to prevent further damage where reasonably possible; however, no guarantee can be given that a repaired stone chip will not subsequently crack or spread.

4. ADAS Calibration

Where a vehicle is fitted with ADAS (Advanced Driver Assistance Systems), calibration may be required following windscreen replacement. Discount Windscreens Ltd provides ADAS calibration services and strongly recommends that any required calibration is arranged through Discount Windscreens Ltd following the windscreen replacement.

Where appropriate, ADAS calibration may be carried out by Discount Windscreens Ltd or arranged through a suitably qualified and appropriately equipped third-party calibration provider on behalf of the customer. The customer will be advised where calibration is required or recommended.

Where the customer declines ADAS calibration offered or arranged by Discount Windscreens Ltd, chooses not to have the system calibrated, or independently arranges calibration with another provider, Discount Windscreens Ltd cannot accept responsibility for ADAS-related faults, warning lights or system performance resulting from the decision not to have the calibration carried out or from calibration arranged independently by the customer.

Failure to have required or recommended ADAS calibration completed may affect the operation of safety-critical vehicle systems and may affect the terms or validity of the vehicle owner’s insurance policy. The customer is responsible for ensuring that any required calibration is completed and for notifying their insurer where necessary.

Discount Windscreens Ltd cannot accept responsibility for pre-existing ADAS faults or defects that were present before the windscreen replacement or calibration work was undertaken.

Where ADAS calibration is carried out by Discount Windscreens Ltd or arranged by us through a third-party provider, any concerns relating to the calibration should be reported to Discount Windscreens Ltd promptly so that the matter can be investigated and, where appropriate, referred to or rectified by the relevant calibration provider.

5. Inspection Following Installation

Customers are advised to inspect their vehicle following completion of the work and to report any concerns to Discount Windscreens Ltd as soon as reasonably possible. Where a concern is reported, Discount Windscreens Ltd will have the opportunity to inspect the vehicle and, where appropriate, rectify any issue attributable to its workmanship.

6. Retention of Title

All goods supplied by Discount Windscreens Ltd remain the property of Discount Windscreens Ltd until full payment has been received. Title to the goods will pass to the customer only once all outstanding amounts relating to the work have been paid in full.

7. Complaints

In the event of any complaint or concern regarding our work, customers should contact Discount Windscreens Ltd via email or telephone. Discount Windscreens Ltd will investigate genuine concerns fairly and provide an appropriate resolution where an issue is found to be attributable to its workmanship.

8. Vehicle Glass Clean-Up

Discount Windscreens Ltd will make every reasonable effort to remove broken glass and debris from the vehicle following the completion of our services. Appropriate equipment, including professional vacuum cleaners and other suitable cleaning methods, will be used to remove as much loose glass as reasonably possible.

However, due to the nature of broken automotive glass and the possibility of small fragments becoming lodged within carpets, trims, vents, seats, seals or other areas of the vehicle, Discount Windscreens Ltd cannot guarantee that every individual piece or fragment of broken glass will be removed. Customers are advised to exercise appropriate care following completion of our services and to report any concerns regarding remaining glass to Discount Windscreens Ltd.

9. Statutory Rights

Nothing in these terms is intended to exclude or restrict any rights or remedies that cannot legally be excluded or restricted under applicable law.

DISCOUNT WINDSCREENS LTD

Telephone: 0800 252 184

Mobile: 07831 137 102

Email: [email protected]

Website: discountwindscreensessex.co.uk

Instagram: @discountwindscreensltd